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Standardised data collection from local instance
Increase the quality of ticket submission
Increase the count of tickets originated by Subscribers vs other channels
Reduce the Data Collection overhead of Engineers, leading to faster ticket resolution
Scales the Team better since less time is spent on routine tasks
Standardised collection will improve the quality of the data collected
Usage by Percona Subscribers will drive adoption of PMM
Implemented in https://confluence.percona.com/display/PMM/Improve+PMM+Server+Diagnostics+for+Support and https://confluence.percona.com/display/PMM/Improve+pmm-client+Diagnostics+for+Support
As mentioned in https://percona.atlassian.net/browse/SFR-110
Goals
Standardised data collection from local instance
Increase the quality of ticket submission
Increase the count of tickets originated by Subscribers vs other channels
Background and strategic fit
Reduce the Data Collection overhead of Engineers, leading to faster ticket resolution
Scales the Team better since less time is spent on routine tasks
Standardised collection will improve the quality of the data collected
Usage by Percona Subscribers will drive adoption of PMM