PBM backup erroring out with (CursorNotFound) cursor id not found / Mux ending but selectCases still open

Description

PBM backups seem to be erroring out frequently with the error

(CursorNotFound) cursor id 164773284889 not found / Mux ending but selectCases still open

Backup succeeds very rarely.

 

Environment

MongDB community 3.6.4 version replicaset.

Using s3 for backups

pbm config 

pitr:
enabled: true
oplogSpanMin: 10
storage:
type: s3
s3:
provider: aws
region: us-east-1
bucket: xxxxxxxxxxxx
prefix: prod/xxxxx
credentials:
access-key-id: '***'
secret-access-key: '***'
serverSideEncryption:
sseAlgorithm: aws:kms
kmsKeyID: xxxxxxx
backup:
priority:
xxxxxxxxx:27017: 2
xxxxxxxxx:27017: 2
xxxxxxxxx:27017: 2.5

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Activity

Aaditya Dubey July 13, 2022 at 7:27 AM

Hi  ,

Thank you for the updates.
Closing the ticket as specified. 

Anilkumar Prodduturi July 12, 2022 at 3:57 PM

Please goahead and close this ticket. While I do have some issues still, I would like to reopen this or create a new one referring this at a later time ..

Aaditya Dubey July 12, 2022 at 9:16 AM
Edited

Hi  ,

Thank you for the report.
please let me know if issue still persists or we can close the ticket?

andrew.pogrebnoi October 27, 2021 at 5:12 PM

> Since the backup did finish successfully couple of times, could it still be the connectivity issue which could be causing the backups to fail from other secondaries ?

Yes, connectivity issues may cause failed backups.

 

> Will the process block any write operations when the pbm backup is running ?

The backup doesn't block any writes. Just keep in mind it may influence write performance if running on the primary.

Anilkumar Prodduturi October 26, 2021 at 3:50 PM

I tried running the backup against the primary and backup finished successfully.

Will the process block any write operations when the pbm backup is running ?

Done

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Created October 12, 2021 at 5:58 PM
Updated February 4, 2025 at 11:19 AM
Resolved July 13, 2022 at 7:27 AM